Service Desk Analyst - Manchester, United Kingdom - Lorien

Lorien
Lorien
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

IT Support Analyst - 27k - Manchester City Centre based (Hybrid)
Here at Lorien we are partnering with a rapidly expanding Software house based in Manchester City Centre.

With the plans for their growth to continue well underway this year, they're now looking to expand the IT support team and add a It Support Analyst.


The role:
IT Support Analyst

Day to day you will be key in ensuring the smooth running of operations within the Service Delivery team.


Skills required:


  • Experience of working in a fastpaced customer service environment.
  • Have the ability to recognise and react to high priority issues following an Incident Management Process.
  • An understanding and experience with Microsoft Office 36
  • Excellent communication skills, both written and verbal.
  • Have the ability to multitask, prioritise and be able to work on your own initiative.
  • Excellent customer service skills with working experience are essential.

Salary and benefits:

- £22,00 to £25,000 per annum depending on your experience.

  • Company bonus scheme (10%)
  • 25 days holiday a year plus bank holidays
  • Company pension scheme

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Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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