Operations Assistant - London, United Kingdom - HELM

Description

Job Description

Job Title: Operations Manager

Location: London, UK – In office

Terms: Permanent- Full Time

Requirements: Will require infrequent travel

Salary: £28k-£30K - negotiation depending on experience

Starting date: Needs to be able to start immediately

Upcoming: needs to be available for travel to Croatia from May 15- 19

About us: We offer bespoke yacht holidays. For us, the freedom of a sailing holiday is

incomparable. Cruising through azure waters, catching fish from the deck, dropping anchor

and swimming in a secluded cove- these are experiences that can't be found elsewhere.

HELM is our way of sharing our love of yachting: by helping people have sailing experiences

they'll never forget.

The Opportunity: As Charter Operations Executive, you will join the Operations team and

work closely with them to ensure the smooth running of every stage of each yacht charter,

from aftersales to pre-departure. You'll have a vast array of responsibilities that will play an

integral part in supporting our company across many departments.

You will have advanced administration skills and be proactive with strong attention to detail.

Whilst managing multiple priorities, this role will offer development opportunities and the

chance to work across a business with a supportive and collaborative culture.

Key Duties & Responsibilities (not limited to):

• Ensure excellence for guest experience across the board at all stages

• Advise clients on requirements for licensing, documentation, and arrival

procedure

• Address client inquiries and requests regarding their upcoming travel

• Organise client transfers and any changes in arrangements

• Liaise between client and supplier for the fulfilment of all legal

requirements

• Ensure accuracy of booking and documentation by brokers, initiating action

to resolve issues when needed

• Compile new deal financial data to accurately present current revenue

• Prepare and reconcile commission invoicing

• Procure supplies for office when needed

Essential skills, experience and qualifications:

Essential Skills:

• Fluency in English required; a second language is a plus

• Excellent communication skills
• Exceptional organizational skills and time management

• Self-motivated

• Aptitude to have a strong and positive influence on others and establish

professional credibility

• The ability to handle difficult and demanding situations with a professional,

balanced approach (i.e. peak workloads, time constraints, organisational

shortcomings, interpersonal tensions)

• Knowledge of license requirements to sail in various countries

• Experience working on Xero and Hubspot

• Knowledge of the operational workings of the yacht charter industry

Experience:

• A minimum of 2 years administrative experience

• Previous experience in the yachting industry preferred - not essential, but

certainly must have a passion for travel

Qualifications:

• Bachelor's Degree in business management, administration, hospitality, or

another relevant field preferred

• Relevant work experience may be substituted for educational experience.