Customer Experience Specialist - Swindon, United Kingdom - Zimmer Biomet

Zimmer Biomet

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Requisition Number

EMEA11118
Employment Type
Full-time
Location
Swindon

What Is It Like To Work at Zimmer Biomet:
At
Zimmer Biomet, we believe in
The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package

Possibility to grow, develop, and be promoted within a Team
Friendly, warm and creative atmosphere
Healthy, inspiring, and international work environment
Ongoing coaching and talent development
Access to future career opportunities
Hybrid work model
Competitive reward packages
Annual bonus
Social and CSR events
Wellbeing initiatives

What You Can Expect:

Responsible for providing an exceptional level of Customer Service to both internal and external Customers.

How You Create Impact:

Create, release and amend loan bookings from internal and external customers using our 'MyMediset' software and the booking app.
Provide usage reports/KPI reports as required.
Be proactive with following up on back orders.
Instigate system queries to be able to invoice and credit customers as required.
Working to KPIs and ensuring high level of customer experience by answering incoming customer calls within expected timeframe.
Monitor the respective queues within Salesforce ensuring timely completion of requests.
Provide product price and delivery information.
Arranging collections.
Maintain orders on customerbased portals.
Support patient matched cement orders and customer made orders.
Produce customer feedback reports as the role requires.
Be able to engage with and interact in a diverse team based in an Open Plan office environment.

What Will Make You Stand Out:

Relevant qualification in Customer Services or previously experience of working in a Customer Services team.
Experience of Microsoft Office
SAP experience an advantage.

What Will Make You Successful:

Good working knowledge of the Microsoft Office suite, including Excel, Word and Outlook.
Highly productive, able to prioritise own workload and meet deadlines.
Excellent attention to detail.
Strong communication skills, both verbal and written.
Strong desire for personal development and change champion
Planning and organisation skills.
Problem solving and analytical skills.
Selfmotivation and drive

Who We Are:

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.