Band 3 Ward Service Co-ordinator - Birmingham, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary:

Applications are invited to a post in Acute Medicine at Birmingham Heartlands Hospital on AMU SS/Ward 20 as a Ward services Co-ordinator.

Successful applicants will join our dynamic team. AMU SS/Ward 20 is a 47 bedded short stay ward. Our philosophy has always been to provide the highest quality care to all.

Acute Medicine at BHH is a busy but rewarding specialty.

You will be surrounded by friendly and supportive colleagues in an environment that encourages new ideas, innovation and personal development.

You will need to have excellent communication skills and be organized, be willing to deal with complex and difficult situations and competing demands.

The role involves liaising with other members of the multi-disciplinary team and members from other departments.

The post holder will work as an integral part of the clinical team ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high quality service to patients and provide a service that ensures that patient and ward requirements are met.

The ward service co-ordinator will assist the clinical manager and staff within the ward to ensure appropriate and effective delivery of services in order to maintain the patient environment and services to patients.

They will work co-operatively with colleagues, as part of the team and perform additional duties as and when directed by the ward clinical team to enable nursing staff to undertake direct patient care.

Main duties, tasks & skills required:

Working with clinical colleagues, catering and Housekeeping Operatives (cleaners) to ensure patients receive appropriate food and drink provision at ward / department level
Oversee waste management at ward level
Ensure availability of appropriate linen supplies Work with logistics and procurement to manage stock supplies; ensuring appropriate storage and stock management ( clinical and nonclinical )
Maintenance and availability of Medical equipment
General maintenance and appropriate escalation of issues requiring resolution
Liaising with the Facilities Compliance Team, Housekeeping and Infection Control on environmental cleanliness.
Undertake patient liaison duties between health care professionals/ families/ carers
Complete mealtime and stock audits Work with the Patient Experience Team to evaluate and appropriately respond to patient feedback or complaints
Undertake administrative duties associated with the role

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description:

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

Evidence of Level 2 on both Maths &
English qualifications ( CSE Grade 1/ GCSE

Grades 4-9 or A* -C / Level 2 Functional

Skills / O Level grade A-C / Level 2

National Certificate / Level 2 National

Diploma / Level 2 ESOL )

Evidence of completion of Level 3

Qualification or above in Health / Social

Care or Hospitality & Catering ( BTEC/

CACHE Level 3 Award / Level 3 Certificate

or Diploma ) or 2 A levels or equivalent

experience of working in the NHS in a

patient/public facing role in health / care

or hospitality & catering

Evidence of completion of training

associated with employment in a role

associated with health / care / hospitality

or catering i

e:
Customers service/ Food

Hygiene / Care Certificate/ Health &
Safety i.e. COSHH

Evidence of completion of "in house"

training associated with employment, via

on-line training platforms, Moodle, in

house training etc

Experience:

Essential:

Considerable experience of working in a

health/ care role or hosp