- Internal Operations
Director of Operations - London, United Kingdom - IB Global Recruitment
Description
Job Description
As the Global Operations Director for our client you will be responsible for overseeing and optimising all operational aspects of business. This pivotal role requires a strategic thinker who is data driver and has brilliant interpersonal. You will collaborate closely with cross-functional teams to streamline processes, enhance efficiency, and ensure seamless execution of business objectives.
Oversee global surveyor operations including but not limited to recruitment, training, and monitoring of key business metrics (time on site, data quality)
Work closely with the global sales team to advise on capture timelines and costings, profit margin, SLA documentation and T&Cs
Regularly review internal processes and make recommendations / changes where necessary
Ensure Digital Surveyors undertake the necessary Health and Safety courses and are up to date on current legislation and RICS guidelines
Collaborate with the Director of Technology to scope development work to increase operational efficiency and accuracy
Develop financial budgets and reports for founders and investors
Ensure the necessary insurance cover is in place for our products, business interuption and employers liability for global coverage. Negotiate pricing and policies on an annual basis
Oversee trade license renewal and office lease renewal in the UAE
Stay up to date with new lidar technologies and firmware updates which can impact time in property / data quality and data registration
2)Production
Oversee SA based production team including recruitment, training and continuous monitoring of key metrics (production timelines, accuracy)
Work closely with the production / sales and operations teams to ensure client deadlines are met and any issues are resolved / communicated to clients in a timely manner
Regularly review internal processes and make recommendations / changes where necessary
Plan production recruitment to ensure the team are recruited and trained to meet quarterly / annual sales targets
Work closely with the production manager and external contractors to ensure the quality and accuracy of the drawings
Work closely with the Director of Technology to develop technology solutions to streamline workflows and increase efficiency
3)Human Resources
Support HR manager with day to day operations including recruitment strategy & induction training
Review, develop and update business policies
Advise / conduct investigations and diciplinaries
Where nessesary engage with legal council to ensure the business is protected at all times
4)Team Leadership and Development
Provide strong leadership to the global operations team, fostering a culture of accountability, collaboration, and continuous improvement
Mentor and develop team members to enhance their skills and capabilities
5)Stakeholder Communication:
Serve as a primary point of contact for senior management, providing regular updates on operational performance, key initiatives, and strategic insights to support decision-making.
