Legal Administrator - Manchester, United Kingdom - Veritas Solicitors

Veritas Solicitors

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Legal Administrator

Business:
Veritas Solicitors

Reports to:
Practice Manager

Location:
Cardinal House, Parsonage Gardens

Salary:
£21,000

Hours of work:35 Hours Per Week (Monday to Friday 9am - 5pm)

Employee Benefits

Competitive salary £21,000
Annual appraisals
Birthday privilege
24 days annual leave
Employee assistance program
Pension scheme
Christmas shutdown
Holiday buy scheme
Bespoke training and development opportunities
Convenient City Centre based fantastic location
Growth and development prospects opportunities to gain experience within your capacity and in line with the business which is exciting.

Company Information

Veritas Solicitors LLP is a busy multi-disciplinary practice based in Manchester City Centre, providing a personalised service to private and commercial clients alike.

With areas of specialism including include
Personal Injury, Clinical and Dental Negligence, Financial Mis-selling, Data Breach, Civil Disputes, Professional
Negligence, Commercial Property, Housing Disrepair, Business Interruption Claims, Immigration and Private

Client (Wills, Statutory Declaration, Powers of Attorney); Veritas Solicitors is fully capable of dealing with many areas of practice, meeting the needs of both individuals and businesses alike.

Our objective is to be the firm of choice for clients on their challenging legal issues and significant business transactions.

We specialise in matters that require individual attention, exceptional experience, and a high level of sophistication.

On offer is an intense, pragmatic and highly individualised focus on client matters drawing on substantial experience of advising a range of UK & International clients to achieve their goals.

Job Purpose
The Legal Administrator will be a part of Veritas Solicitor's fantastic client Onboarding team.

The business is experiencing further growth as a result of increased instructions and therefore have a requirement for a capable and confident Legal Administrator.

Effectively the first point of contact within the firm for our clients.

The Onboarding team typically handle Housing Disrepair claims providing excellent customer service levels, high attention to detail towards the client complain.

Ensuring a smooth transition and internal handover to our case handlers and Solicitors. The purpose of the role is to deliver exception client care standards, ensure all required documents/information/evidence etc. is acquired and updated on our systems. Prompt communication between client and third parties providing updates and requests, managing expectations at each opportunity.

Competency Requirements

Speaking with Client's and taking personal details and details pertaining to their claim.
Drafting Housing Disrepair Pre-Action Protocol Compliant Letters of Claim.
Confident telephone manner and communication skills
Ensure the phones are answered promptly to maintain a high standard of service
Use of proclaim case management system and Zoho ensuring confidentially and compliance with regulatory standards. Previous user experience would be advantageous however not essential.
Handling inbound and outbound calls to take initial information on cases where further information is required
Assessment of specialist claims with due diligence and attention to detail
Collating and reviewing file information from potential clients to ensure informed decision making
Liaising with fee earners and file handlers where required to seek additional advice or clarity on the feasibility of cases
Accepting or rejecting claims based on evidence acquired
Carrying out due diligence and fraud checks to flag or check any cases where credibility or fraud concerns are apparent
Ensure that all customer data is entered and stored
Reporting into your Team Manager for advice, guidance, or transparency around matters.
Adhering to all firm policies at all times

Skills & Qualifications

GCSEs 5 A-C including English and Math
Proclaim/Zoho experience preferred but not essential as training will be provided.
Excellent Administration and organization skills
High standards of customer and client care

Job Types:
Full-time, Permanent

Salary:
£21,000.00 per year

Benefits: