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ITIL Service Delivery Analyst - Perth, Perth & Kinross, United Kingdom - Equal Approach Ltd
Description
SSE has big ambitions to be a leading energy company in a low carbon world.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.
Join us on our journey to net zero and help us power change.Flexible, however, our preference is that you will be based in one of our key UK or Ireland sites, which includes but is not limited to:
Our Renewables business strives to be the largest and most efficient developer of onshore and offshore wind in the UK and Ireland as well as developing our effective hydro fleet.
We drive new growth by identifying, developing, building and operating high quality assets in GB, Ireland and internationally.You will join the team during a transformational period as we adopt more Agile ways of working, further enhanced by the adoption of DevOps.
As an IT Service Delivery Analyst, you will report to the IT Service Delivery Manager and assume the following core responsibilities:– Perform in-depth analysis of operational IT Services to measure health and opportunities for improvement.
– Help manage and co-ordinate operational escalations (incidents, requests) through to their conclusion.
– Provide input to and help co-ordinate continual service improvement initiatives that can demonstrate value.
– Develop and enhance stakeholder relationships by acting upon customer feedback and supporting the transformation of the IT Service Management function through the adoption of agile ways of working.
Experience from a similar service delivery management/support role in supporting business critical systems in medium/large organisations.
– Good understanding and knowledge of Service Now toolset and PowerBI is advantageous.
We offer an excellent package with 34 days annual leave entitlement.
Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees.
Search for ' Inclusion & Diversity at SSE ' to find out more.All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
