Band 3 Medical Secretary - Birmingham, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary:

A new exciting post has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Heartlands Hospital.

The post holder will play an important role in providing an effective and efficient administrative and secretarial service to our Paediatric Consultants and their medical team.

By personally assisting with the administrative workload, the Medical Secretary will enable the Consultant(s) to optimise their clinical commitments.

It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

Previous NHS and secretarial experience would be advantageous, along with working knowledge of trust systems.

Main duties, tasks & skills required:

To provide a complete confidential general and medical secretarial service for the Consultant(s) and their medical team.
To touch type from audio on Dragon Software the following documents: clinical letters; results letters; discharge summaries; medical reports; Coroner's reports; police reports; scientific manuscripts and abstracts; reports in response to complaints; teaching, educational and research materials. This requires an understanding of medical terminology, phraseology and medications, as well as high levels of concentration. Many documents may be of a complex or distressing nature.
To draft letters on behalf of the Consultant(s) in a sympathetic but easily understandable manner, for example when informing patients of their test results.
To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome.
To arrange, cancel, reschedule patient appointments via Oceano.
To set up, reschedule and cancel Consultant/Registrar clinics.
To maintain Consultant diaries as required.
Any other tasks as listed in the attached job description.

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description:

Communication:

Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome
Provide effective communication and problem solving both face to face and via telephone
Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation
Attend admin team/departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Analytic and Judgemental Skills/Freedom to Act:

Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
Ability to recognise situations that should be referred onto the Supervisor and take prompt and appropriate action

Planning and Organisational Skills:

To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team
Organise own daytoday work tasks showing an ability to prioritise in order to achieve set timescales
Undertake work that has been prioritised by the Supervisor/ Line Manager
Book, mo