Program Manager - Southwick, West Sussex, United Kingdom - Wca Oem

Description

Job Description
The Program Manager is the primary interface between OEM customers and WCA OEM. The PM handles all aspects
of the relationship, including quoting, orders, managing inventory, and working with vendors. The PM will also
interface with the internal production, finance, product development, and production engineering teams.
Responsibilities

• Manage customer forecasts
• Manage material according to lead time and forecasts
  • Order material from vendors
  • Manage product transition, both from a logistical and technical perspective
  • Manage customer engineering change orders, product change notices
• Process orders for customers
  • Includes handling documentation and process for international shipments/fulfillment
  • Process customer-specific portal or other requirements to acknowledge/confirm orders and
    shipments
• Responsible for onboarding process for new customers
  • Establishment of all processes and recording of information to enable smooth customer onboard
    experience
• Day to Day communications with customers
  • E-mail, phone, video conference, conference calls, etc., with customer to achieve desired goals and
    objectives
• Quoting and new customer activities
  • Work with Account Executive(s) to provide quotes and information to prospective customers
  • Interface with vendor/partners for production and price information
• Responsible for timely payments from OEM customers in accordance with payment terms
  • Provide account statement to customers, as required
  • Work with finance department to resolve any account discrepancies
• Cooperate with Customer Service Department in managing all customer returns
  • Ensure all product return information is communicated to customer
• Manage all evaluation and "try/buy" units
  • Ensure product is delivered to customer and meets their needs
  • Confirm products' timely return to WCA/vendor as part of evaluation cycle

Qualifications

• Great attention to detail and pride in accuracy
• Superior communication skills
• Understanding of x86 technologies, server technologies, storage devices and subsystems
• Knowledge of Dell desktop, server, and storage products a plus
• Previous account management, OEM, and/or sales experience a plus
• Self-motivated, works independently with minimal day to day supervision
• Work in a team environment
• Able to multi-task
• Must be able to pass a background check (signed release needed)
• Must be eligible to work in the US without sponsorship

Salary & Benefits
WCA offers competitive pay rates based on experience and ability. Full time positions include health insurance,
dental insurance, paid vacation and personal time, holiday pay, 401K with company match, and long-term
disability.

Location: Southwick, MA (WCA Headquarters) Hybrid schedule available
Hours: Monday- Friday, 8:30am-5:00pm, additional hours as required to complete tasks. Some travel required, including overnight travel (rare)
Apply: Email cover letter and resume in PDF format to
Rate: From $60,000/year, negotiable with experience
Posting: 12/8/2023

About Whalley Computer Associates (WCA)
WCA OEM is the OEM and retail services business unit of Whalley Computer Associates. Founded in 1979, WCA
has become one of the largest independent technology providers in North America. WCA employs 140 computer
professionals in Southwick, Westfield, and Milford Massachusetts as well as Nijmegen, Netherlands.
WCA is seeking team players with positive attitudes and plenty of drive. This is a fast-paced environment in
which you will be an essential part of the team. We are looking for people who are motivated, enthusiastic and
who will align themselves with our mission.

Equal Opportunity:
WCA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: WCA is
committed to the principle of equal employment opportunity for all employees and to providing employees with a
work environment free of discrimination and harassment. All employment decisions at WCA are based on
business needs, job requirements and individual qualifications, without regard to race, color, religion or belief,
national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status,
sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or
present military service, family medical history or genetic information, family or parental status, or any other
status protected by the laws or regulations in the locations where we operate. WCA will not tolerate
discrimination or harassment based on any of these characteristics.