- Travel to customer site to complete a variety of assignments, including but not limited to, commissioning of new equipment, providing warranty troubleshooting and repair support, training customers on operation and/or maintenance of JBT AeroTech products, and execution of paid service work to repair or upgrade a customer's unit in the field
- Telephone equipment troubleshooting and diagnostic support. Service Representatives are to provide customer with necessary technical assistance to support the customer's inquiry.
- Development of Product Services sales opportunities during touch points at customer site or during telephone calls
- Representative to explore customer requirements to promote parts kits, training, repairs, unit inspections, and equipment refurbishment; in addition, representatives should seek out, identify, and effectively communicate information regarding competitive products and services
- Timely and thorough completion of job documentation; this includes but is not limited to, service order trip reports, product registration forms, equipment checklists, unit defects identification, credit card expense reconciliation, e-mail communications to internal or external customers, and customer feedback surveys
- Development and documentation of service-related processes, including but not limited to product repair procedures, work aid documents, departmental procedures, and customer communication forms
- Provide liaison support of the regional service offices, including communication with engineering, vendors, and/or other field service representatives to resolve customer issues in a timely manner
- Participate and contribute to successful Ad Hoc project management, training program development, instructional development and generic problem analysis on an as-required basis
- Representative will follow all JBT AeroTech policies and procedures including, but not limited to, the travel policy, car rental policy, substance abuse policy, ISO procedures, credit card utilization, company cell phone and laptop computer utilization
- Representatives are authorized and expected to develop win-win results for JBT AeroTech and the customer in each situation
- Relies on experience, judgment, and advanced skills to plan and accomplish assigned goals and objectives
- Representative will complete all necessary job preparations for upcoming work accordingly
- Other projects and responsibilities may be added at the company's discretion
- Good English skills with other languages being advantageous
- Good safety practices
- Willing to speak up if presented with unsafe environments
- Technical / vocational / or military training or related experience.
- Five years of hands-on electrical / mechanical / hydraulic experience.
- Experience of working at height
- Demonstrable metal working skills including welding
- Must possess a valid driver license and passport.
- Must be suitable for security clearance (no unspect convictions)
- Must be able to travel extensively for extended periods of time in a workshop environment and/or in extreme ambient conditions.
- Must demonstrate strong interpersonal skills and be able to clearly communicate with customers.
- Proficiency with laptop computer, e-mail, and internet for reports, expense reporting, and general information searches.
- Ability to comprehend all engineering blueprints, schematics, and written engineering procedures.
- Demonstrated ability in troubleshooting and design discrepancy identification.
- Must be able to effectively communicate and problem solve issues that cross departmental boundaries.
- Must demonstrate ability to use all appropriate tools, measuring devices, test equipment, forklifts, cranes, and fixtures required.
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Field Services Engineer - Feltham, United Kingdom - Oshkosh
Description
About Oshkosh AeroTech, an Oshkosh company
Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people's lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO, JetAire, JetPower, AmpTekÔ, Jetway, and more.
AeroTech Ground Support Equipment (GSE) is a leading global technology solutions provider to high-value segments of automated guided vehicles. AeroTech manufactures and services airport ground support equipment (plane de-icers, aircraft tow vehicles and cargo loading systems), airport gate equipment (Jetway brand), and military equipment. We support commercial and military aviation around the world. GSE designs, manufactures, installs, and supports deicers, cargo loaders, and pushback/tow tractors needed by commercial, military and cargo aircraft.
If you have experience working on GSE and like the idea of being out on the road and working in a fast paced, exhilarating, and a little bit (just a teeny tiny bit) demanding environment, JBT AeroTech has the perfect opportunity for you. We are looking for a Field Service Engineer to provide best-in-class Field Service support to all JBT AeroTech ground support equipment customers; focusing on value-added solutions that contribute to our customers' success.
As a Field Service Engineer, you will report into our Feltham site near Heathrow and will be required to visit customers across Europe, Middle East and Africa. Preferably bases within 1 hour commutable from Blackpool, but willing to travel across the UK as and when required.
As a Field Service Engineer your duties and responsibilities could involve:
What we would expect to see from you:
Specialized Knowledge, Equipment, and Applications:
