Jobs

    Helpdesk Network - Pulborough, United Kingdom - Ambitious Resources Ltd

    Ambitious Resources Ltd
    Ambitious Resources Ltd Pulborough, United Kingdom

    2 weeks ago

    Default job background
    Permanent, Full time
    Description

    Introduction About Us:
    We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients.


    Benefits:

    • Additional leave
    • Company pension
    • Free parking
    • Life insurance
    • On-site parking
    • Private dental insurance
    • Private medical insurance
    • Sick pay

    Key Responsibilities:

    • Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager.
    • Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT.
    • Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed.
    • Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems.
    • Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange.
    • Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements.
    • Ensure all hardware and software assets are properly managed and compliant with licensing requirements.
    • Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization.
    • Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments.

    Knowledge & Ability:

    • Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams.
    • Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions.
    • Experience with hardware solutions including SAN, servers, desktops, and laptops.
    • Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment.
    • Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements.
    • Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration.
    • Familiarity with VOIP and Microsoft Teams Phone Systems.
    • Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS.
    • Project management experience, such as PMP certification, is a plus
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