Homelessness Officer - London, United Kingdom - Pin Point Health & Social Care

Description

Homelessness Case Officer

Service:
West London refugee rough sleeping team

Contract:
Hybrid - full time (3 days office based, 2 days from home)

79 per hour

Participating in a payment-by-results initiative that centres on achieving specified outcomes for a caseload of single homeless refugees.

This involves providing holistic support in formulating and executing integration plans, securing and sustaining accommodation in the private rented sector and promoting integration into their new community.

Coordinate a frontline service for refugees at risk of homelessness or already homeless in conjunction with 7 West London boroughs.

• Apply specialist knowledge of housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, and Housing Act, to relieve homelessness and sustain tenancy.
• You are required to be target-led, negotiating with local lettings agents, private landlords, and other agencies to find optimal solutions to clients' housing needs.
• To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.
• Travel may be required for property viewings with individuals and building relationships with local organisations to ensure the successful integration of individuals into their new communities and tenancy sustainability.
• To undertake comprehensive assessments and ongoing reviews of client needs, creating co-produced Integration Plans and implementing actions to improve housing options and community integration. Including the wider support planning, linking with education, employment, health and other support providers and agencies.
• To actively work with clients to relieve their homelessness by assisting them to secure accommodation in private sector or other housing pathways.
• To advise clients and manage expectations on housing options with regards to private rented accommodation and other pathways. .
• Develop and maintain effective working partnerships with statutory, voluntary, and commercial organisations to address the holistic needs of customers.
• To ensure all necessary steps and actions are taken in a timely manner to relieve homelessness, encourage self-resolution, and support service users in resolving their housing issues.
• To ensure all financial processes in relation to funding the tenancy are completed in a timely manner and recorded.
• To provide advice to clients to ensure that they have the best possible opportunities to sustain their new accommodation.
• Provide Tenancy Sustainment Support to ensure that service users can access longer term support where required and maintain a tenancy.

Demonstrate knowledge, experience or relevant qualifications in housing and homelessness legislation, in relation to private rented housing, rough sleeping, the Homelessness Reduction Act and Housing Act.

You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.

Previous experience in sourcing, negotiating, and maintaining relationships with agents and landlords in the private rented sector.

Proficient in using computer systems and databases as part of your daily tasks.

Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.

Excellent at building relationships with team members, statutory and non-statutory organisations.

Flexible and adaptable team player with a can-do attitude

We are committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same.

We require all staff to undertake internal and external safeguarding training throughout their employment with us. .​