- Conduct property visits in a professional and courteous manner, representing Severn Trent with integrity and respect.
- Take ownership of recording customer supply pipes as assigned by Planners and approved by the Supply Pipes Team Lead.
- Ensure the proper functioning of electronic GNSS mapping devices, syncing them with company mobile phones for accurate data collection.
- Record supply pipe information meticulously in line with our GISST maps system, while keeping customers informed of the significance of your visit.
- Adhere strictly to Green Recovery Supply Pipes Standard Operating Procedures to ensure all work is conducted safely.
- Maintain all company property, vehicles, tools, and equipment to ensure they are fit for purpose, reporting and replacing any defective items promptly.
- Consistently achieve company targets associated with the role, while providing exceptional customer service and working efficiently to meet tight deadlines.
- Prior experience in customer service is essential.
- Operational or field working experience is desirable but not mandatory.
- Excellent communication skills are crucial for effective interaction with customers and problem-solving.
- Strong safety consciousness to prioritize the well-being of oneself and others.
- Self-motivated with the ability to work independently when required.
- Possession of a Blue Card and NRSWA certification is advantageous.
- Full clean UK driving license is mandatory.
- days holiday + bank holidays (and the ability to buy/ sell up to days per year)
- Annual bonus scheme (of up to £,, which is subject to eligibility)
- Leading pension scheme – we will double your contribution (up to % when you contribute ;
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two paid volunteering days per year
Supply Pipe Mapping Technician - West Midlands, United Kingdom - Severn Trent
Description
Department:
Capital Delivery - Infra Salary (£): £,-£, Supply Pipe Mapping TechnicianBusiness Unit : Capital & Commercial Services
Division : CA Green Recovery Programme
Pay Grade Level : Level - Customer / Operational Frontline
Post end date : //
Salary Range : , - ,
Role Type : Secondment
Secondment length : months
Recruiter : Olivia Mills
Manager Name : James Tuohy-Hewitt
hours a day, (sometimes ) days a year we serve million people across the heart of the UK.
Each cuppa drank, and toilet flushed is only possible because of the , brilliant people working across our patch.
This role is vital to the service we deliver those million customers and sits within our Green Recovery Programme .
EVERYTHING YOU NEED TO KNOW
Severn Trent is one of the UK's leading water utility companies, dedicated to providing exceptional service to our customers while maintaining the integrity and sustainability of our water infrastructure. We are committed to innovation, efficiency, and professionalism in all aspects of our operations. As part of our commitment to excellence, we are seeking a dedicated Supply Pipe Mapping Technician to join our dynamic team.
As a Supply Pipe Mapping Technician, you will play a crucial role in accurately measuring and recording newly installed service supply pipes from the main to the point of entry at customer properties. Additionally, you will be responsible for installing Smart meters, contributing to our efforts in ensuring efficient water supply management.
You will liaise with the program's key stakeholders, contractors and third parties to work towards a solution and drive improvements.
Which in turn means that you can make a huge impact into our customer journey & the service they receive.
As a company, we are always striving to develop our talent and we will support you with training within the field.
WHAT YOU'LL BRING TO THE ROLE
Experience & Qualifications
If you are passionate about delivering exceptional service, possess the required qualifications and skills, and thrive in a dynamic work environment, we encourage you to apply for the Supply Pipe Mapping Technician position at Severn Trent. Join us in our mission to provide reliable water services to communities across the region.
WHAT'S IN IT FOR YOU
Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: