Quality Assurance Officer Contact Centre - London, United Kingdom - Vibe Recruit

Description

Quality Assurance Officer Contact Centre

1 week ago Be among the first 25 applicants

Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract.

This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension, and life insurance Key Responsibilities And Duties Of a Quality Assurance Officer

• Completion of telephony call recording reviews on a weekly/monthly basis, as per targets set.
• Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MI
• Provide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basis
• Developing training plans for all Agents
• Update of Memo/Text Log to agents
• Agent process Manuals for all clients to be developed/updated
• Support other team members as and when required

Skills And Experience Of a Quality Assurance Officer

• Excellent attention to detail
• Previous experience with 1 to 1 coaching
• Excellent communication skills both written and verbal
• Ability to build and develop relationships at all levels
• Self-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines

If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on for more information. For more information, please contact Naomi on Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Staffing and Recruiting

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