Call Handler - Stirling, United Kingdom - Integrity Resource Solutions

Integrity Resource Solutions
Integrity Resource Solutions
Verified Company
Stirling, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Call Handler (French Speaking)

Salary:
£24k + Excellent Benefits + Hybrid Working

Company


A Global Life & Pensions company are currently recruiting for a French speaking, Call Handler to join their front office team in Stirling.

This is an exciting opportunity to work as part of a team ensuring that a first class service is provided to both internal and external customers.

The role will provide the successful Call Handler with the opportunity to help English, French and potentially Dutch speaking customers and gain direct customer experience at the very core of the business.

Working in the Contact Centre you will gain an understanding of the customer base and experience in delivering excellent customer service.

Working in a challenging environment you will have the opportunity to expand your knowledge and develop your business acumen through ongoing training.


Key Duties and Responsibilities

  • To deliver outstanding front line customer service by telephone to a broad range of English and French speaking clients, taking ownership and resolving queries, escalating where necessary.
  • Maintains customer records by updating account information
  • Communicate directly with you team members and other Operations Teams to ensure customer satisfaction is achieved through cooperation
  • Working as part of a team to meet team targets and objectives
  • Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy
  • Ensure completion of all regulatory training within agreed timeframe

Knowledge / Skills / Qualifications required

  • Relevant experience in a Customer Contact Centre or Financial Services
  • Fluent in English and French with Dutch as a desirable
  • Experience in Microsoft Office
  • Good time management skills

Job Types:
Full-time, Permanent


Salary:
From £24,000.00 per year


Benefits:


  • Company pension
  • Private medical insurance
  • Work from home

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Stirling FK8


Reference ID:
IRS/DG
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