Monitoring Engineer - Coventry, United Kingdom - PARENTPAY LIMITED

    PARENTPAY LIMITED
    PARENTPAY LIMITED Coventry, United Kingdom

    2 weeks ago

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    Description

    Our team are now looking for a Monitoring and Observability Engineer to join their team, You will be part of a team of Monitoring and Observability Engineers running a responsive and proactive 24x7 NOC function (Role is in hours only), constantly improving and reviewing monitoring to reduce preventable incidents and escalating alerts raised where required, assigning to the appropriate teams.

    Reporting directly to the Monitoring and Observability Manager as part of a newly created team, you will be key to the running of a fast-paced monitoring and incident process troubleshooting and resolving incidents as quickly as possible with minimal downtime and impact.

    Configure and manage the monitoring of all the Data Centres, Cloud Infrastructure, Networking, associated systems and applications across the ParentPay Group.

    Working in partnership with the Infrastructure Ops, Infrastructure Engineering, IT support, Application Ops, and Development teams to ensure all monitored systems are kept up to date and monitored as requested.

    Maintain the monitoring software continually working on keeping alerts, modules and custom alerting up to date.
    Regularly review our monitoring systems and attend training courses offered by our monitoring partners.
    Maintain and create detailed documentation of monitoring systems and processes.
    Work with the wider Service Ops team to feed in data for capacity management processes.
    Configuration of on premise monitoring and alerting of cloud solutions.
    Experience with multiple monitoring and alerting systems including Logic Monitor, PRTG, Solarwinds, Pager duty or similar.
    Experience configuring and monitoring networking systems via SSH, SNMP v2 and v3
    Experience working with custom/bespoke software applications.
    Experience with Windows Server systems and WMI monitoring.
    ParentPay Group brings together eleven brands that drive development in EdTech.

    As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data.