Customer Relations Manager - Watford, Hertfordshire, United Kingdom - Fortrade

Description

Customer Relations Manager (Full Time, office-based)

Fortrade has been a leading provider of online trading solutions for individual and institutional clients since 2013.

Based in the UK, we are innovators specializing in the development of trading platforms that are both technologically advanced and user-friendly.

We specialise in trading education, and delivering world-known trading instruments, providing each client with a tailored service that suits their needs.

Our trading platforms are both technologically advanced, and user-friendly. We offer over 300 different trading instruments covering, currencies, digital currency pairs, stocks, indices, commodities, US treasuries, and ETFs.

Salary £22,000, after 3 months' probation - £23,000

Bonuses on top of your base salary, and uncapped commission; Our top performers make much more, but almost all get promoted to Management, Team Leader, or Senior Account Manager roles, six months to a year of being an Account Manager with us.

Experience is not compulsory, as 7 days' intensive training will be provided, and training is fully paid.

We offer full training to our ideal candidates.

Provision of account management services for an allocated portfolio of clients.

To plan and carry out account management and sales activities, to maintain and grow existing customers, in accordance with company and regulatory guidelines.

Resolving and/or escalating customer account issues in a timely fashion to the appropriate department, and monitoring it to a timely resolution that meets the customer's expectation and satisfaction

Achieving sales targets associated with existing customer accounts

Bilingual

Full in-house training

Uncapped commission, monthly incentives, and additional bonuses

Personal career development

EAP (Employee Assistance Program)

Pension schemes

Fortrade Ltd. is authorized and regulated in the UK by the Financial Conduct Authority