Field Care Supervisor - Aldershot, United Kingdom - Melody Care
Description
Purpose of Position:
Working equally between the community and the office, this is an essential role in providing critical support to the operational team.
With a focus on relationships, this role will bring a communication link between the office and care field personnel which will enhance the quality of care provided to our clients while supporting all our field carers.
Principle Responsibilities:
Below is a list of the duties and responsibilities you may be asked to undertake as a Care Supervisor:
- Build excellent working relationships with service users, field carers and office colleagues.
- Provide support for operational teams with effective communication and organisational skills.
- Demonstrating people management and leadership skills at all times.
- Achieve all preagreed KPI targets achievable with effective supervision from your Branch and Senior Registered Manager.
- Act as a lead mentor and support new and existing carers in the field, ensuring they establish Quality Assurance Standards and develop all carers to be confident and capable whilst feeling well supported.
- Carry out staff supervisions and in the absence of the Branch Manager 11 meetings for the first ten weeks.
- Assist in the training of carers and attend meetings with OTs in the field to manage the care of service users who require to be on the double up rounds.
- Conduct service user assessments, writing and implementing the care plans and risk assessments.
- Attend the client's first initial call, to introduce the carer to the service user.
- Undertake fieldbased training to ensure carers are working within their competency level.
- Liaise closely with colleagues and other care professionals on all relevant findings, ensuring they are documented and provided to the Branch Manager for information or action purposes.
- Ensuring all Service Users' and carers' paperwork is up to date by completing audit checks on files bimonthly.
- Reporting to the Branch Manager, you will be the first point of call in escalation in case of safeguarding risk and in instances of absence.
- Resolving complaints with the Branch Manager.
- Update Care Coordinator in relation to the rota on outcomes of Risk Assessments / Reviews and Spot Checks.
- Advise the Branch and Learning and Development Managers about ongoing training requirements of carers.
- Assisting the Care Coordinator in weekly rotas and cover when required.
- Responsibility to supervise the Out of Hours service, during the evenings and weekends, on a rota basis with other managers and supervisors.
- Undertake oncall duties as directed. Record and report on all oncall activity to the Branch Manager.
- Essential Qualifications and Experience: Previous Senior Carer or Supervisor experience (in the Social Care Sector only)
- Proven track record of people management.
- Up to date knowledge and understanding of CQC standards and regulations.
- A focused approach to policies and procedures.
- Previous experience in staff training.
- Ability to lead, supervise and motivate staff.
- Good standard of general education; NVQ, QCF or RQF Level III or equivalent in Health & Social Care; A Social Care Portfolio (of courses attended etc.)
- A full, clean UK driving licence and use of own car.
Person specification:
The following personal attributes are considered essential to the post: Strong communication skills; Strong organisational skills; Self-reliance and self-motivation; Ability to be resourceful and proactive when issues arise.
Salary:
To be negotiatied.
Job Types:
Full-time, Permanent
Salary:
£21,000.00-£25,000.00 per year
Benefits:
- Company events
- Flexitime
- Referral programme
- Wellness programme
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Performance bonus
- Yearly bonus
Licence/Certification:
- Driving Licence (required)
- NVQ Level 2 Health & Social Care (preferred)
Work Location:
One location
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