Customer Relations Executive - Luton, United Kingdom - FirstPort

FirstPort

Verified Company

Luton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert:

Job Role:
Customer Relations Executive

Location - Hybrid/Luton

Hours:
Monday to Friday (35 hours per week)

As a FirstPort Customer Relations Executive you will contribute toward FirstPort's vision of being the favourite residential property manager, _as recognised by others_ by:

To continually deliver the service expected from us by our customers, we rely on a professional, experienced, and motivated team.

We recognise and value the contribution our people make to our business, and we are committed to ensuring they are skilled and equipped to do the best job they can and that they can realise their potential.

We have a high performing, 'can do' culture and encourage learning and development, collaborating with individuals to identify progression opportunities.

We have high standards at FirstPort, and we reward our employees for their dedication and hard work with great benefits, performance-related salary increases and awards when we see people going above and beyond.

Our employees are as important to us as are our customers.

Main Responsibilities

Agree tasking of individual cases with the complaint's teams / senior management and ensure all cases are effectively managed to resolution
Guide and advise property management staff (up to and including divisional directors and regional managers) on the management of specific complaints
Support enhancements to the businesswide and individual brand complaint handling policies, brochures, and procedures
Full compliance with associated legislations, code of practice and instructions from the department head and divisional directors
Your own professional and personal development
Hybrid office/home working available if preferred. Management of your own time and workload
Good communications within the team, across the FirstPort business, and with any external clients
Working in accordance with the organisation's confidentiality policy and Data Protection Act principles

Collaborating simultaneously with our customer relations team adopting the complaints managing process to ensure early resolution to customer complaints

Skills and Experience