Customer Service Coordinator - Cambridge, United Kingdom - Ultra Clean Technology

Ultra Clean Technology
Ultra Clean Technology
Verified Company
Cambridge, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Utilising their great communication skills, the Customer Service Coordinator will liaise with departments and external suppliers to continuously manage the order process from creating order to dispatch.

Updating customers and internal departments on the status of orders and ensuring key timelines are met.


Main Duties and Responsibilities:


  • To provide sales quotes to customers.
  • Process customer orders and update customers with timescales.
  • Interface with other departments enabling latest information from the customer to be passed onto relevant areas and vice versa.
  • Liaise with technical support to ensure that products and services offered meet customer requirements.
  • To maintain customer quotations and order database.
  • To assist with 'Bill of Materials' structuring.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right method/tools.
  • Update and maintain the production schedules and boards.
  • Assist with couriers and dispatch where necessary.
  • Participate actively in department improvement tasks.

Person Specification:


ESSENTIAL

  • At least 3 years' experience in Sales/Customer Service administration
  • Microsoft Office skills in Outlook, Word and Excel
  • Good communication skills
  • Good attention to detail

DESIRABLE

  • Technical Sales Administration Experience
  • Good level of experience in MRP/ERP systems. SAP would be a bonus.
  • Experienced in the working in a technical industry
  • Experience in working with engineering drawings and Bills of Material
  • Advanced Excel knowledge
The success of UCT Fluid Solutions is grounded in our collective commitment to our core values:

  • Employees are our most important asset
  • Integrity and respect
  • Relentless drive to succeed
  • Critical thinking
  • Effective teamwork
  • Strategic balance

Benefits:


  • Company events
  • Company pension
  • Free parking
  • Private medical insurance
  • Profit sharing
  • Referral programme
  • Sick pay

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • CAMBRIDGE: reliably commute or plan to relocate before starting work (required)

Experience:


  • SAP: 1 year (required)
  • Customer service: 3 years (preferred)

Work Location:
One location
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