Outpatients Receptionist/booking Clerk - St. Albans, United Kingdom - NHS Professionals

NHS Professionals
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St. Albans, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job title - Outpatients Receptionist/Booking Clerk

Band: 3 Rate - £11.67

Location - St Albans City Hospital, St Albans, AL3 5PN

Ward - Outpatients Administration

37.5, Monday - Friday

08:30-1700

System knowledge - Cerner, ERS - Will train

  • Computer literature
  • Customer Services
  • Call Centre experience
  • Reception experience
  • Prioritisation of work
  • Able to work on own
  • To provide a firstclass reception service to patients attending Outpatient services at the Trust, contributing to the overall efficient and effective running of all designated clinics.
  • To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain the level of service to patients.
  • Manage the booking of designated follow up appointments, ensuring that these are booked efficiently and that any booking issues are raised immediately with medical staff.
  • To book patients into clinic on arrival onto PAS and Clarity if appropriate, ensuring all demographic details are up to date including the Ethnic Group, Overseas status etc, amending if necessary
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