- Improving the quality of service for clients and staff
- Client assessments, outcomes based care planning and reviewing
- Ensure strict compliance with quality standards and regulatory requirements
- Provide supervision and support to our dedicated caregiving team
- Ensure strict compliance with quality standards and regulatory requirements
- Cover gaps in the care schedule when Care Professional's are absent
- Assist the Care Manager to create, update and audit client care plans
- Update and maintain information on our digital systems
- Conduct personalised client inductions to tailor care plans to individual needs
- Manage correspondence by responding to emails and telephone calls in a warm, professional and responsive matter.
- Good knowledge of Microsoft Word, Excel, and Outlook
- A track record within the care sector and experience with similar duties
- Excellent communication and interpersonal skills
- In-depth knowledge of relevant regulations and standards
- Experience supervising and supporting teams and individuals to bring out the best in them
- A valid driving license and own your own transport
- Comfortable driving around the Fife and Kinross area for various visits
- SQV Level 2 in Health and Social Care or equivalent
- Additional on-call payments
- Full learning and development programs
- On site parking
- Employee Assistance Program
- Access to discounts for big brand stores, utility providers and more
Care Quality Lead - Inverkeithing, United Kingdom - Home Instead
Description
Job Description
We are currently recruiting for a Care Quality Lead to join our expanding team. You will be responsible fordriving our high-quality person-centred care within the West Fife and Kinross area's. This role is a combination of both field work and office based therefore, you will need to have a full UK Driving Licence and access to your own vehicle.
This role will be carried out on a full-time basis Monday-Friday 9am - 5pm with a requirement for out of hours working for visits, and as part of an on-call rota which attracts additional payments to your basic salary.
Responsibilities and Duties:
The ideal candidate will have:
Qualifications
SQV Level 2 in Health and Social Care or equivalent
Competencies:
Core Values
Accountable and responsible
People orientated
Compassionate, with a desire to help other people
Positive 'can do' attitude
Planned and organised
Reflective and open to learning
Adaptable to change
Living the Home Instead ethos
Role Specific competencies
Bubbly, engaging and customer focused
Focus on standards, quality and compliance
Good communicator, with the ability to use social media
Collaborative, team player
Responsive and able to prioritise tasks
A competent care professional
Multi-tasker
Growth Mindset
Additional Information
Benefits:
Salary Details
£24,000 to £26,000 pro rata
Permanent, Full Time