Performance Assessment Coordinator - Oldbury, United Kingdom - SGS

SGS
SGS
Verified Company
Oldbury, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description

We are delighted that you're thinking about a career with SGS


We currently have an exciting opportunity at SGS for an
Performance Assessment Administrator to join our highly successful certification division.

SGS are the global leader and innovator in inspection, verification, testing and certification services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do.

We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.


At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company.

Our high professional standards and our sustainability approach guarantee you a future-oriented work environment.

We invest in our employees for the long term and we are committed to supporting your development within the company.


Our business principles include_:
Integrity, Health, Safety & Environment, Quality & Professionalism. Respect, Sustainability and Leadership_**
Job Description:

  • Job Title:Performance Assessment
    Coordinator
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Job Type:Permanent

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Hours: 37.5 hours per week
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Job Location:Oldbury (Office Based)

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Salary:£22,000 per annum


As part of the performance assessment administrator role you will ensure a high level of customer satisfaction through provision of a "user friendly" interface to clients.

You'll provide full efficient planning and scheduling of all audit visits

Other aspects of the role include:

  • Plan and schedule all required audit visits, to meet client requirements and where appropriate accreditation rules
  • Ensure all client visit dates are accurately entered onto the system
  • Liaise with clients, auditors and affiliates when date changes are requested to ensure effective facilitation of the same
  • To investigate and resolve queries to a satisfactory conclusion within prescribed timelines
  • To create and issue accurate invoices to clients in a timely manner to minimise debtor levels


  • Enquiry handling

  • Receive and respond to customer enquiries in a timely manner to ensure excellent customer service at all times
  • To provide administration support to the account managers/project managers and the Operations Manager/ Farm Segment Audit Manager in line with agreed specific client needs as defined in their contracts

Qualifications:

To be successful in this role, you'll need (extensive and) recent experience;

  • Effective interpersonal and communication skills
  • Ability to demonstrate a willingness to learn and adapt flexibly to change
  • Able to organise own workload in line with current procedures
  • Customer service experience with both internal and external customers
  • Good communication and organisational skills
Additional Information
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