IT Service Desk Analyst - Dundee, United Kingdom - Abertay University

Description

Job description

IT Service Desk Analyst

Full Time, Permanent

Grade 5 (£25, - £28,)

Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.

IT Services is a friendly, vibrant and fast-moving department with a focus on delivering excellent customer service and high-quality digital technology services to our staff and students.

We now seek to appoint an IT Service Desk Analyst based in the IT Service Delivery Team.

Reporting to the Senior IT Service Delivery Officer, you will provide a professional and customer focused 1st line IT service for staff and students.

You will be expected to resolve the majority of incidents and service requests at first contact covering a wide range of services.

You will have previous experience of working within an IT support environment and you will have technical skills gained from supporting users at all levels using PCs, mobile devices and the suite of Microsoft applications.

You will be empathetic towards users, have strong communication skills and be able to discuss complex technical issues in a clear and concise manner both verbally and in writing. Good team working along with a willingness to learn are also key requirements of this post.

A full candidate brief can be found below which details the job description, person specification and application details