Client Integration Specialist - Hemel Hempstead, United Kingdom - Blackhawk Network

Blackhawk Network
Blackhawk Network
Verified Company
Hemel Hempstead, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

About Blackhawk Network:

Overview:


We are looking for a Support Analyst to join our implementation & Onboarding (I&O) team on a temporary basis to cover maternity leave.

We are looking for someone who can rapidly execute all aspects of testing and support tasks, manage multiple projects effectively, have a strong IT background and work collaboratively with people from different functions to achieve project goals.

If you have strong project management, IT and consulting skills and love a challenge and driving results, you'll thrive in our team


Responsibilities:


  • Support the testing of different kinds of gift cards within multiple territories in EMEA
  • Following processes to accurately test both physical and digital gift cards
  • Analysis of transaction logs for the gift cards
  • Documentation of all testing results within the project
  • Collaborate with the global Product Implementation team on all testing results
  • Troubleshoot and resolve issues that arise during the testing process
  • Complete I&O Support requests received from external partners and internal stakeholders, which can cover a broad range of topics related to I&O
  • Liaise with overseas technical teams as required

Qualifications:

Essential Skills

  • Evidence of effective multitasking, ability to manage multiple projects and tight project schedules
  • A cando attitude to problem solving
  • Have an eye for detail
  • Be selfreliant, selfmotivated and accountable
  • Excellent Englich written and verbal communication skills with a broad range of people
  • Demonstrated flexibility, adaptability and drive

Desirable Skills

  • 1 year of experience in an IT testing role
  • Have a foundational understanding of SQL queries
  • Foundational knowledge of JSON and XML messaging transfer
  • University degree in a related field advantageous
  • Fluent in another relevant language (German, French, Spanish, Italian)
  • Experience with Dynamics 365/PSA
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