- Answer incoming calls from residents with regards to repairs issues
- Understanding and diagnosing repair requests
- Managing incoming repairs inbox and allocating repairs works appropriately
- Scheduling work for operatives to attend properties and undertake works
- Good attention to detail
- Preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face (i.e. retail / hospitality).
- The main thing for us is that you have a positive can-do attitude and are a great team player.
- A strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.
Customer Service Advisor - Thame, United Kingdom - United Living Group
Description
Job Description
United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.
United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:
Property Services– We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.
Infrastructure Services– Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK's largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK's decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets.
New Homes- As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow.
Connected- We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK.
We are currently hiring for a TempCall Handler/ Customer Service Operativeto join our growing team based out of Thame, Oxfordshire.
Purpose:
As a Call Handler you will spend your day assisting residents with their repair issues, answering calls and booking appointments for our operatives to visit their properties and undertake works. This will include:
How to Apply:
If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation
As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.