Customer Service Representative - Rotherham, United Kingdom - Rotherham Metropolitan Borough Council
Description
Job descriptionDirectorate - Finance & Customer Services
Permanent, 37 hours per week, full-time / part time
This is an exciting time to join our Customer Services team at Rotherham Council.
The way we deliver our services is changing - our customers want to be able to 'self-serve' at any time of day or night and have access to what they need at their fingertips.
We are working hard to make this happen, delivering high quality customer service to a wide range of people with differing needs and preferences 24/7, 365 days a year.
Regardless of how our customers chose to contact us, (telephone, face to face or online) we want to ensure that everyone experiences the same excellent service.
You will be an excellent communicator and be comfortable and confident in assisting and supporting customers to access services online.
You will be able to work flexibly and be approachable, friendly and highly organised.Above all you will be passionate about our services, our ambitions and most importantly our customers.
We operate within the Council's hybrid policy, offering a flexible approach to working with the option of working between our Riverside House office and home.
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
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