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Junior IT Support Specialist - london (city of london), United Kingdom - JR United Kingdom
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Description
About Us Zeal Group is an award-winning FinTech organisation offering a variety of products.Founded in 2017, we have grown to a team of 700+ employees across the globe ?Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus ?We are a product and people focused company who are passionate about growth, innovative technology, and collaboration ??Responsibilities Day to day user support in Europe region; Be responsible for endpoint devices and IT infrastructure in UK office.
Basic server and network equipment support; Monitoring queue and routing tickets; Perform day to day operational tasks to maintain healthy system function; Review, define, and refine technical processes to drive efficiency; End user equipment support; Define the key metrics for information systems monitoring; Coordinate with vendors and internal resources to ensure operational excellence; License management; Inventory management; Incident, Problem and Change management; Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details; Takeover support of new systems and procedures.
Key Competencies & Qualifications Minimum 1 years' experience in IT as it support specialist; Knowledge of Windows and MacOS at the administrator level.
Knowledge of desktop operating systems; Ability to evaluate and solve complex problems and issues; Knowledge of server and network infrastructure; Understanding of the API principle; Understanding of the architecture of the multi-tier systems Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial Documentation skills; Communication skills; English language are essential;