Retail Shop Manager - London, United Kingdom - ALEXANDER MCQUEEN

Description

The role

As the Harrods Store Manager you will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience.

You will be responsible for setting up and implementing the strategy and vision of the store, providing recommendations and improvement plans based on your store's performance.

Within your role, you will be leading by example and guarantee excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace.

You will drive excellence in all Client touch points through empowering and developing the store team.

You will perform with a high level of integrity and take full ownership of the store operations, loss prevention compliance, team leadership, as well as visual merchandising presentation.

Key Accountabilities
Business Leadership & Client Development
Define, execute, and monitor your store's plan to accomplish commercial targets and KPIs.

Develop a Client Centric Culture aimed to maximize the existing clients and enlarge the client base through CRM Initiatives.

Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
Ensure exemplary client service level in store.
Ensure that you are constantly informed of the evolution of trends in the local luxury market.
Team Leadership
Build a positive and collaborative working environment in line with the Brand Values and Code of Behaviours.
Act as a coach and motivator for all your team staff using effective communication and constructive feedback.
Effectively communicate the vision, strategy and the key priorities for your store and align team on common objectives.
Collaborate with HR for talent acquisition, mobility, employee relations as needed.

Ensure a consistent onboarding experience for all new hires within the store, with a particular focus on Brand, Client Experience, Products and Systems.

Identify talent and support teams' development by creating tailored development plans to support their growth.
Ensure efficient team scheduling and cooperation to support the store operation.
Store Operations
Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization.
Manage inventory activities taking into account related inventory results and operational guidelines.
Adhere to and reinforce brand visual merchandising guidelines.
Ensure the strictest application of the Flagship's upkeep and maintenance standards.
Key Requirements
Significant experience in a similar role within a luxury fashion house
Genuine talent for managing, coaching and developing a team
Strong commercial spirit and business acumen: drive for results, setting of SMART objectives and mastery of KPIs
Strategic thinking and analytical mindset that promotes business development
Able to handle competing priorities in a fast-paced environment and maintain a positive working environment
Strong verbal and written communication skills and excellent organizational skills
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook and retail applications i.e CRM tools
Flexibility to work a retail schedule which will include evenings, weekends, holidays and ad hoc travel
#J-18808-Ljbffr