Income Contact Officer - Leicester, United Kingdom - PA Housing

PA Housing

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A little bit about what we are looking for...

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role.

You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home.

However please bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success.

Your well-being and confidence in your role are paramount to us. Of course if you'd prefer to be in the office more, then that is completely fine with us too

Your responsibilities...

Accountability for income collection and debt reduction targets within geographical areas or arrears band across various tenure types and income streams including rent and service charges
To be responsible for monitoring and collection of former tenant accounts, all sundry debt accounts, and managing accounts in credit
Manage rent accounts for the organisations garage and car park spaces
Have a clear understanding of the status of all rent accounts in the management area and work with the Income Team Manager to create a systematic debt reduction plan
Accountability for identifying and addressing obstacles to rent collection by collaborating within the business or external partners and producing time limited action plans in line with the Preaction Protocol
Having a clear understanding of all exceptions in case management and providing the Income Team Manager with a time limited action plan
Timely intervention to stop arrears in accordance with the income collection policy
Arranging personal contact with tenants to identify and address obstacles to payments of charges
Outbound calls to tenants to reduce rent arrears and other debts
Deliver focused debt reduction activities such as targeted call outs and marketing campaigns
Act as duty Income Officer on rota
Agreeing reasonable payment plans and supporting tenants with other advice and support to address risks and sustain the tenancy.
Taking payments by phone and setting up direct debits

If you're ready to make a meaningful impact in the lives of tenants while enjoying a supportive and flexible work environment, we encourage you to delve into the full job description attached below.

Join us in creating positive change, one interaction at a time.

**AGENCIES: We know where you are if we need your support so please do not contact us.