Customer service Training and Quality Lead - Manchester, United Kingdom - Unitrunk

Description

Customer Service Lead

Contract:
Permanent, Full time


Hours of Work:
Monday to Thursday 08.Competitive Salary (GBP3- GBP37K per annum, DOE)

• 33 days holiday per year (inclusive of public holidays)
• Contributory Pension Scheme
• Onsite parking
• Life insurance

Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centers throughout the UK.

We are currently looking to recruit a Customer Service Lead for our Croydon Depot.
Customer Service Lead - The Role:
Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner

• Ensure that all returns are agreed and processed in accordance with company policy
• Manage all customer complaints using the complaints procedure
• Be responsible for planning all workflow through the depot
• Be responsible for ensuring that all company policies are adhered to within the depot
• Ensure that fleet management requirements are fully adhered to
• Co-ordinate cycle counting and monthly/bi-annual stock checks

Customer Service Lead - The Candidate:
Good commercial knowledge of sales processes such as sales order processing, quotations etc.

• Knowledge of the electrical wholesale industry would be advantageous

If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today
No Agencies please.
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