Customer Service Representative - Farnborough, United Kingdom - Mulberry Recruitment

Mulberry Recruitment

Verified Company

Farnborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Representative

Location :
Farnborough

Salary £25-26.5k + benefits

Daily Duties
Manage inbound and outbound calls and book appointments, as well as respond to customer questions, resolve their issues and guide them to the appropriate service or point of contact

Outbound GDPR compliant calls with clients and prospects after the launch of a marketing campaign to book appointments

Generating required number of quality appointments (i.e. where there is a genuine need for our advice) to clients and prospects

You will be expected to be able to report on your performance, highlighting any areas of you have encountered that may require a different approach or training

Skill set
Attention to detail

Excellent communication and listening skills

Excellent telephone manner

Strongly customer focused and be able to manage and overcome objections in a financial services sales context

The ability to relate to people and not get flustered in conversation

Accuracy and attention to detail is paramount.

Resilient and diplomatic.