Macos Technical Consultant - London, United Kingdom - Eligo Recruitment

Eligo Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mac Technical Consultant (macOS, Windows, Jamf, Networking, Cloud)

Are you an established senior Mac (macOS) IT Engineer looking for a new role to take your career to the next level?

Do you have extensive experience troubleshooting Apple Mac issues with strong macOS IT support skills as well as Windows & Windows Server experience? You need to be good at supporting thirdparty software, including Microsoft Office and Adobe Creative Cloudtoo? As a Mac Technical Consultant you will know routers, switches and wireless access points as well as networking (DHCP, DNS, IP addresses, etc.). Key too is experience with and knowledge of Office 365 and G Suite.
Would you love to join a talented team within a dynamic progressive Company based in London? This dynamic growing company is home to a tightknit and friendly team of engineers and has a supportive management structure that creates a great company cultureand an enjoyable working environment.

You will support a portfolio of creative companies over London. You must have core values;
quality support and
exceptional customer service.

In this
3rd Line Mac IT Consultantposition you'll be one of the senior Mac Engineers within the team - with the autonomy and responsibilities of a key IT Consultant and relationship builder with Mac focused client networks.

The role of the Mac Technical Consultant is vital to delivering full product proposition to clients.

As Mac Technical Consultant you will focus on delivering advice on technology, carrying out preventative support as well as being the point of escalationto solve 2nd/3rd line incidents.

You will work independently to proactively solve incidents using ServiceNow to communicate with clients, log your time and document what actions have been taken to resolve the incident.

Professional and timely communication with clients is vital alongside excellent customer service.

Do you have these Tech Skills?

Troubleshooting Apple Mac and Window issues

- macOS and iOS device experience

Windows & Windows Server experience
Device and Identity Management (Addigy, Jamf, VSA, Jumpcloud)
Thirdparty software, including Microsoft Office and Adobe Creative Cloud
Routers, switches and wireless access points
Networking (DHCP, DNS, IP addresses, subnet masks, etc.)
Microsoft 365 (Office 365), G Suite

Bonus points for these

Data Security
ServiceNow
Apple Certifications
Addigy or Jamf certifications
CompTIA Network +

In a nutshell as Mac Technical Consultant you will be focusing on:

Client Account Management:

Provide support to your client portfolio including regular reviews and be responsible for progressing with any agreed changes which may include project management.
Ensure that each client has in place an IT Roadmap, IT Budget and Disaster Recovery Plan

Technical Support:

Work to SLAs quickly and efficiency using ticketing system with good teamwork, communication and documentation

Projects:

Identify potential projects from within your client portfolio and input on proposals

Is this you?

Are you a macOS (Mac OSX) focused IT Technical professional but this role doesn't quite fit? Are you looking for Mac IT roles? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX ) and Crossplatform Mac/PCIT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Please don't hesitate to get in touch with us for a confidentialchat about how we can secure you your perfect Mac IT support job. Anne Rooke
Mac and Crossplatform IT Recruitment Specialist_