Case Manager - West Malling, United Kingdom - D&R Recruitment

Description

Administrator/Case Manager

Location: West Malling, Kent

£24,000

Hybrid after training

The ideal candidate will have experience in working in an office environment. We are looking for someone that wants to get into the mortgage sector and develop themselves within the role. They should be able to work in a fast-paced environment and adapt their priorities, working as part of a team and on their own to achieve great results.

The responsibilities:

The pre-offer team are responsible for processing mortgage applications submitted by intermediaries from the point of application to the point of formal offer.

People Related Tasks

• Build and maintain effective relationships with all new and existing clients.

• Act as the first 'port of call' with any queries on all mortgage applications from pre offer stage to
offer.

• Ensure we are giving timely, accurate and appropriate responses to telephone calls/enquiries
and any other correspondence from Mortgage brokers.

• Liaise with Mortgage Brokers, appraising them of the progress of specific mortgage cases and
seeking to resolve any queries that arise.

• Liaise with the Line Manager, escalating any specific problems for discussion and resolution.

• Liaise with the underwriting team, ensuring that application requirements and conditions are
complied with and updated.

Daily Operations

• Works within prescribed procedures, practices and agreed SLAs.

• Inputs, updates and maintains data onto the system accurately reflecting the current stage of
each case.

• Dealing with any processing queries or documentation relating to each application.

• Manage the diary system to monitor applications and deal with any relevant tasks.

• Obtaining updates on the mortgage applications to ensure that they are progressing smoothly
from application to offer.

• Dealing with phone calls both incoming and outgoing.

• Actioning emails that are received.