Client Adviser - Stoke-on-Trent, Staffordshire, United Kingdom - Honeycomb Group

Description

Permanent, Full Time

No corporate call centre here Instead, you'll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online.

As a social housing provider, our customers are central to everything that we do.

This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience.

Advise customers and manage their expectations across a range of services. You'll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You'll ensure the system is up to date and fully representative of our customers' experience.

Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.

An understanding of great customer service.
An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
Help us to make sure everyone in our region has access to a happy home.