- Proactively analyze and explore the commercial and financial opportunities in terms of costs, controls, productivity levels, competitor activity, room rate revenue, product and property development.
- Communicate regularly with the Group Director to influence the strategy in the short and longer term.
- Ensure that company reporting systems are adhered to.
- Contain employment costs within the budget including recruitment costs.
- Maximise individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as addressing business issues.
- Lead, develop, motivate and empower employees to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
- Ensure the hotel is fully staffed with skilled, motivated people who are able to meet the customer service expectations identified through the service strategy and quality commitments documents.
- Undertake regular internal inspections to ensure company's assets are well maintained and protected.
- Ensure compliance with all statutory and legal requirements, and that of internal/external audits
- Participate in regular reviews of pricing strategy.
- React with urgency to any forecasted sales and profit shortfalls to budget. Recommend and assist in the implementation of activity to stimulate short-term sales revenue and support with aggressive cost controls to protect budgeted profit targets.
- Be fully involved in the preparation and presentation of the annual hotel budgets and weekly forecasts.
- Exceptional customer care skills
- Excellent leadership skills
- Ability to work in a busy environment
- Knowledge of Local area
- Ability to maintain good working relationships with colleagues across the hotel
- Experience as a hotel manager is a must
- Room & revenue management experience
Operations Manager Hotel - Thatcham, United Kingdom - Regency Park
1 month ago
Description
This position is for Regency Park Hotel, Thatcham, RG18 3RP
About the Regency Park Hotel
Nestled in the town of Thatcham, Regency Park Hotel is a four star abode boasting 108 bedrooms, an award-winning restaurant as well as leisure facilities and conference and banqueting facilities.
About Operations Manager role
An Operations Manager will lead and inspire Regency Park Hotel team of managers and staff to achieve and, ideally, exceed Company and hotel targets arising from the company core objectives e.g. Guest Service, Employee Relations, Quality Delivery, and Sales & Revenue. The successful candidate will not be afraid to roll up their sleeves and step in to help get the job done where necessary.
Candidate must have previous experience as Operations Manager and experience in both Food and Beverage and Rooms.
The successful Operations Manager will undertake the following duties:
Skills and requirements