Sales Team Manager - Romford, United Kingdom - CCP

CCP

Verified Company

Romford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Sales Team Manager

Location:
Romford

Salary:
£40,000 (£50,000 OTE) + benefits

Environment:
Office Based (Review after probation)

I am currently looking to recruit a Sales Team Manager in the Romford area for a developing, FCA regulated insurance company.

The role will require leadership and mentoring skills from a sales background.

The company offers further development for these skillsin their staff training courses as they look to invest in current employees.

The Sales Team Manager would be leading a team of circa 15 FTE and will report directly to the Contact Centre Manager.

Key Responsibilities:

To coach and develop staff using performance management tools to successfully meet and

improve upon key performance indicators and personal objectives.

To support, coach and develop members of your team to a level that enables the business to

effectively succession plan.

To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.

promoting an excellent brand image.

To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift

resolutions.

To handle complaints in line with our complaint handling process.
To monitor, record and effectively manage absence and time keeping issues in line with

Company procedures.

To document and deliver monthly 1:1's ensuring objectives are recorded and monitored,

coaching plans are defined, monitored, and documented providing an audit trail.

To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer.
To champion our customer needs, be innovative and inspiring by identifying any areas for

improvement in the customer journey and/or business process.

To always demonstrate a confident and positive attitude towards change.
To be an advocate of the Company's Vision, Mission, and Values.
To act with integrity, due care, skill, and diligence.
To be open and honest with our regulatory body.
To pay due regard to the interest of customers and treat them fairly.

MUST haves:

Sales Team Management success, specifically with inbound telesales
Previous FCA regulated environment experience
Leadership qualities
A relentless learner who is always looking to enhance skills through development.

If you have a background of Inbound telesales within a contact centre environment and are looking for a new challenge, this could be a great opportunity for you to sink your teeth into.

Does this sound of Interest? Then Please contact Daniel Bryant on

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