Learning Support Advisor - Birmingham, United Kingdom - Wilmington plc

Wilmington plc

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Outline:

Job Title:

Learning Support Advisor

Location:

Hybrid/Birmingham

Salary:

£24,000 - £26,000

Why do we want you?
You are an experienced
Administrator who has strong administration and
organisation skills. You have exceptional
communication skills, both verbal and written and are passionate about providing excellent
customer service.

Previous experience of working in

training/events is desirable.

We are Wilmington plc

Wilmington plc is a portfolio made up of a specialist brands providing custom solutions to customers across the globe from over 10 different offices.

We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges.

Find out more about our core purpose and how we help our customers do the right business in the right way.

Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.

Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them.

We will support you, develop you and recognise you.

ICA is the leading professional body for the global regulatory and financial crime compliance community. Since 2001, ICA has enhanced the knowledge, skills and behaviour of over 150,000 professionals all over the world either through their internationally-recognised portfolio of professional qualifications and training.

Main Purpose of Role:

Main Purpose of the role:

To support the Learning Support Team in providing a progressive and inclusive, learner centred and personal support and engagement service from enrolment through to completion.

Ensuring that learners are enabled to engage and interact fully with their studies.

Supporting the TED team in providing an excellent learner experience that is accessible, relevant, of high quality and meets the learner's expectations shaped by learner feedback.

The team will be the voice of the learner throughout their studies ensuring that any requests are acted upon promptly and appropriately to optimise the learner's success.

Responsibilities:

Working within the Learning Support Team and ensuring operational delivery excellence in all aspects of training provision

Preparing trainer for event delivery by ensuring they have access to event details (eg. VC link); cohort assessment schedule and learner profiles.

Creating and maintaining all event data within operating systems - ensuring event assignments are allocated and adding details into training calendar.

After event updating attendance and collecting event feedback.

Creating VC sessions in Zoom; adding links to LMS for learners to access; booking Barco suite; moderating VCs; editing and publishing VC recording and slides on LMS.

Providing learner support from enrolment through to completion.

To be aware of safeguarding and wellbeing policies and offer support to learners (training provided).

Supporting Credit Control with any learner payment related issues and offering any appropriate support.

Working with internal stakeholders TED, Assessment and Membership teams.

Ensuring maintenance and security of learner data compliant with GDPR and ISO regulations.

Adhering to team's KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and learner satisfaction.

Supporting with any management information reporting as required.

Working flexibly to achieve business needs.

Skills and Experience Required:

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
You will also need;

Good communication skills (verbal and written)
Excellent customer service
Experience of operational systems
Accuracy and consistency
Flexibility and ability to multitask
Reliable and confident
Experience using virtual meeting platforms, e.g. Zoom
Experience working in training/events is desirable
Knowledge/experience of CRM, e.g. Sales Force would be preferable

Wherever you are in your career and whatever your expertise, we look for people who:

- are passionate about providing high quality solutions to our customers
- love varied work that plays to their strengths while helping them develop
- want to work together to learn, grow and achieve common goals
- are excited to be part of a diverse and unique global community
- who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Before you go
:

Why join us?
We are a dynamic business, providing a huge number of products to a wide range of customers. We understand the power