- Is an excellent communicator, being able to demonstrate initiative and be able to organise, prioritise and manage your own workload, and those of others, and work within recognised procedures.
- Has a solutions-focused approach, as the work involves responding independently to unanticipated problems and situations, with support and advice given as necessary.
- Has a professional approach, as at times you may deal with highly sensitive and confidential manners.
- Is reliable, efficient, and flexible, and who enjoys being part of a team.
- Has a strong attention to detail, being adept at using IT software confidently.
Family Information Service Co-ordinator - Chichester, United Kingdom - West Sussex County Council
Description
The Opportunity
Do you have experience in customer service and care?
Do you enjoy organising and co-ordinating tasks?
Do you have strong problem-solving skills?
We have a new opportunity to join our Family Information Service as a Co-ordinator.
Salary: NJC Grade 8 £30,296 - £33,024 per annum
Working Pattern: 37 hours per week, full time, Monday to Friday with hybrid working available
Contract: Permanent
Location: Northleigh, Chichester
Closing date: 30 April 2024
Interview date: 24 May 2024
The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0–25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006. Our service plays a key role for many families, especially working parents or those wishing to return to work or training.
As a Co-ordinator, you will be working in an office environment, supporting with queries resulting from phone calls, emails, and social media. Your role is to support your team with allocating tasks, developing schedules, processing data, producing presentations, statistics, and writing reports.
You will use your organisational skills to assess referrals, advise on concerns and complaints, and identify risks of financial irregularity, as well as ensuring triage requests are processed in a timely manner.
About You
We are looking for someone who:
For a full description of key skills are qualification and/or experience required for this role, please see the job description attached.
Benefits
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our page.