Service Coordinator - High Wycombe, United Kingdom - BCAS Biomedical Services Ltd

Description

BCAS Biomedical Services Ltd - Service Co-ordinator

• Assist in the management of BCAS Biomed Multivendor business
• Ensure that BCAS Biomed customers receive the highest quality support for all contracted services
• Provide first line support to Customers for contracted services
• Provide first point of contact for all engineers to ensure they are fully supported
• Positively increase the company profile and grow our Multivendor business and sales
• Provide full support to managers through effective and efficient work systems
• Maintain effective quality systems to comply with ISO 9001 and ISO 13485

Main Tasks:

Primary responsibilities will involve assisting the Directors and Key Account Managers with all matters related to contract management including:

• Planning engineering resources for scheduled and unscheduled work
• Providing first point of contact for customers regarding contract issues or task requests
• Recording and logging all maintenance activities on HEMS Database System
• Ensuring that the HEMS management database system is kept up to date at all times
• Liaising with contract managers to ensure equipment assets are accurately maintained
• Coordinating all callout invoices to ensure invoicing is correct
• Liaising with couriers, suppliers and customers to ensure that contract customers are provided with a high level of support at all times
• Ensuring that quality control commitments and company procedures are maintained.

Experience:

• Preferable minimum of 2 years but not necessary, full inhouse training will be given
• Need to be very organised and display a high degree of confidence in dealing with a wide variety of customers and personnel
• Must be capable and confident in using Microsoft Word, Excel, Outlook, Power point programs, Sage line 50 and to be aware of document management systems
• General knowledge of database systems, receipt/dispatch, order processing, contract management and a confident telephone manner would also be advantageous

Educational & Training Requirements:

• Must have a very good command of the English Language, this is essential in order to write company reports relating to all contract service issues.

General:

• All BCAS Biomed employees will actively participate and emplace quality and EHS principles in line

with good practice of all company policies and procedures.

• Must be able to work within a competitive team environment as well as provide a strong individual performance.
• The job holder will be expected to have a proactive approach to all tasks, displaying a high degree of initiative and determination to resolve any issues.
• The role will be extremely varied and challenging, and will present significant career opportunities as the company grows

Addenda:

The principal activities are a summary and are to be taken for general guidance only; they are not intended to be the total list of activities.

The job holder will be expected, upon request, to undertake other tasks when required. The job holder will be expected to abide by confidentiality clauses and the company's quality system.


Salary:
From £22,000.00 per year


Benefits:

• Casual dress
• Company pension
• Financial planning services
• Free parking
• Onsite parking
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• High Wycombe: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Application deadline: 30/04/2023