Customer Care Executive Temp to Perm - Coventry, United Kingdom - Corona Energy

Description

We're looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices


Responsibilities:

• Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
• Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
• Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.

Qualifications:

• Previous experience in a contact centre environment.
• Passionate about delivering customer first experiences.
• Proven experience in a customer service setting.

Benefits:

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
• Life assurance and income protection scheme from day one.
• Annual company profit share scheme.
• Employee self sacrifice Electric Vehicle scheme.
• Access to thousands of retail and entertainment discounts.
• Development opportunities to support your career growth.

This role is based in our Coventry City Centre offices and is Monday to Friday, with an hour for lunch.

There is no evening or weekend working for this role.

At Corona Energy we are driven by our company culture which is focused around our core values:

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• Celebrating success together at regular sports and social events or at our annual company awards.

Corona Energy is a Disability Confident employer and will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.