Senior Supporter Care Officer - London, United Kingdom - Ashby Jenkins Recruitment

Description

We're working with a fantastic health charity who are looking for a Senior Supporter Care Officer to join their team.

You'll ensure excellent supporter care to all of the charity's supporters, responding to all supporter queries in a timely manner by telephone, email and post.

You'll also process donations and thank supporters for their donations, ensuring that all communications and updated on the charity's database.

You'll send supporter updates to regular givers and support the regular review of donor communications, ensuring that you are able to review processes and provide guidance on best practice where necessary.

You'll undertake data cleansing tasks, ensuring all data stored is compliant with GDPR and fundraising regulations.


You will need:
Experience of supporter care or customer serviceExcellent communication skills, both written and verbalConfidence in using a CRM systemStrong organisational skills and able to manage time effectivelySalary: £30,000 - £32,000Contract:

Temporary Location:

Hybrid- LondonHours: 35 hoursDeadline: ASAPIf you would like to have an informal discussion, please call Chloe on or email Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles.

We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.
If enough applications are received the charity reserve the right to end the application period sooner.