- Experience of managing a team to deliver an exceptional patient service in accordance with set policy, process and operational guidelines.
- At least one year's experience working in a supervisory capacity.
- At least two years Medical Secretary experience ideally within the NHS
- Experience of planning and organising work allocation/delegation to team members to deliver a high quality performance within policy and service timescales.
- Experience of supporting senior management in business planning, capacity planning, budget setting and management of budget expenditure including delivery of annual cost improvement savings.
- Demonstrate previous involvement in staff recruitment and selection; training and development; managing for performance and attendance management.
- Experience of analysing performance data and for identifying ways in which the service can be improved at a service, team and individual level.
- Experience of working in the NHS environment
- Involvement in the delivery and implementation of service improvements using a range of service improvement and project management techniques.
- Excellent written and verbal communication skills and is able to present data in a way that is easy to understand
- Ability to build working relationships with colleagues within the team and across Divisions which support the delivery of the service.
- Understands the performance management and appraisal process and is able to work with team members to set achievable personal and team objectives.
- Ability to interpret and analyse activity and performance related data and to be able to consider a range of options for improving team performance.
- Ability to use a range of styles and to adapt own behaviours to get the best from the team.
- Good keyboard skills and computer skills including Microsoft Office packages
- Knowledge of the NHS Constitution, Patient Access Policies and the 18 week Referral to Treatment policies and their application.
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
- Knowledge of Patient Administration System (or equivalent system)
- Understanding of the HR policies and process and their application within a team setting
- Educated to NVQ level 4/BTEC* Diploma in Management or other supervisory /management qualification*
- Evidence of on-going personal development
Team Co-ordinator - Bradford, United Kingdom - Bradford Teaching Hospitals NHS Foundation Trust
Description
Job summary
PREVIOUS APPLICANTS NEED NOT APPLY
An exciting opportunity has become available for a Haemophilia & haemoglobinopathy team co-ordinator working within the Unplanned Care Group.
The post holder will be responsible for the supervision and delivery of key functions within the haemophilia & haemoglobinopathy services. This will include supporting the delivery of key performance indicators as agreed with the Team Manager/Business Support Manager to the benefit of patient experience.
Main duties of the job
The successful candidate will lead a team of Medical Secretaries & administrative staff to ensure efficient and effective systems of work are carried out and that internal service departments experience an excellent service for their patients. Be able to showcase the ability to work alongside and with Consultant medical staff, Counsellors, Directorate managers and other clinical staff as appropriate.
In addition the post holder will play a key role in supporting the Team Manager with the day to day running of the departments. Experience of Patient Pathway Management would be advantageous and the successful candidate must be efficient, well organised and able to communicate well at all levels.
An appropriate speed and accuracy of typing is required for this role and this will be assessed at interview
About us
At
Job descriptionJob responsibilities
For further information please contact Lynda Firth
We can offer staff gymnasiums on both hospital sites, subsidised restaurants, Excellent pension scheme including life assurance cover and childcare facilities.
Closing Date: (This date may change dependent on the response)
Person SpecificationExperience
Essential
Desirable
Skills
Essential
Knowledge
Essential
Qualifications
Essential