Customer Controller - Stretford, United Kingdom - Great Bear

Great Bear
Great Bear
Verified Company
Stretford, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Company Description


Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles.

Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired


Salary:
£25,000 Per Annum

Shift Pattern:
Monday - Friday Days (09:00 - 17:30)

Job Description:

We are currently seeking a Customer Controller to join our Customer Services Team at our Trafford Park site. As a Customer Controller you will provide information, reports (KPI and other) and general administrative support within Customer Service team


Job responsibilities of a Customer Controller include:

  • Act as first point of contact for customer regarding booking and organisation of customer consignments.
  • Accurately process orders in ESSITY/ SAP system and in the inhouse GTS system
  • Provide information to Account Manager/Customer regarding late and failed deliveries including route causes.
  • Ensure all customer consignments are booked with supplier and created on GTS inhouse system for delivery as per customer requirements
  • Liaise with Planning Teams to ensure consignments are collected and delivered to specific customer requirements
  • Ensure all consignments are rated accurately and within agreed timescales, obtaining new rates through the GB sales team where required.

Qualifications:


As a Customer Controller you will possess the following skill, experiences and qualifications:

  • Good knowledge of Microsoft systems; Excel and Outlook in particular
  • Good keyboard skills
  • Good level of numeracy, accuracy and literacy
  • High level of flexibility, commitment, and motivation
  • Able to use own initiative
  • Capable of operating with limited supervision within fixed guidelines
  • Team orientated
  • Previous experience within a customer service environment preferred.
  • Good geographical or transport knowledge advantageous
Additional Information

As part of our drive to make Great Bear a great place to work.

We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.


Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

-
Annual Leave:

-
Pension scheme - we want colleagues to enjoy a comfortable retirements so we offer a
great contribution of 4
% employee and 4
% employer

-
Life Assurance:

- x 2 your annual salary
-
Wellness - Via our Employee Assistance Programme
we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
-
Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses
-
Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
-
Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings
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