Key Account Executive - Whitstable, United Kingdom - Talent Nexus for Cordius Ltd

Description

Cordius are working with a market leader in the Aerospace and Military industries based in Whitstable, Kent.

They are a leading global interconnect Fortune 500 specialist company, who are continuing to grow and are currently looking for a Key Account Executive on a 12-Month Fixed Term Contract.

Hours / Shift Pattern -
12-Month Fixed Term Contract to Cover Maternity Leave.

Monday to Thursday; 8am to 4.30pm and Friday; 8am to 1.30pm. Monday to Thursday working from the office (unless prior agreement from Line Manager) and Friday working from home.


Purpose of the role -

• To be responsible for a selection of Strategic Customer Accounts; to establish and build a strong customer relationship to deliver excellent levels of customer service.
• To work closely with Operations to delivery on time to those customers. Using the relationships built internally, to resolve delivery issues efficiently and effectively to avoid further escalations.
• Identify new business opportunities (with the support of the BDM) and convert quotations that may have ordinarily been lost due to lead time or price, understanding the customers market space and products is a must.
• Work closely with the accounts BDM on customer visits and understand Quote conversion.
• To support the Customer Service Manager, by being the first point of contact for the Customer Service Team, for any daytoday queries and problem resolution.

Duties and responsibilities -

• Processing of official quotations and orders within set KPI's
• Responding to any external and internal requests within a timely manor
• To ensure export compliance when processing quotations and orders is adhered to (where applicable).
• Proactive quote follow up and negotiate where required, using BDM support where appropriate.
• To understand quote conversion and respond accordingly in order to win business which may have ordinarily been lost on price or lead time.
• Progressing orders through to delivery, to meet customer expectations on OTIF
• Leading customer regular calls with those

Strategic Customers:

• Open order book reviews / OTIF and general Q&A
• Proactively review, investigate, and escalate customer complaints where applicable.
• To review OTIF with Operations on those specific accounts and ensure lessons learnt, as well as recovery plans are in place and communicated for those strategic customers.
• Ensure regular customer visits to build strong relationships and ensure smooth account running of those accounts.
• Proactively seek out technical product knowledge with a willingness to understand the Amphenol product offer, so as to process basic technical queries along with the ability to understand Amphenol Group products, competition products, and various specifications.

Person Specification-

• Acting with Integrity
• Working together
• Innovating and improving
• Strong understanding of the products associated to the customer portfolios or be proactive in developing these areas
• Ability to build strong relationships with other stakeholders within ALtd as well as the customers and Vendors
• To work off your own initiative and be able to effectively achieve key objectives.
• Ability to think outside the box to resolve issues efficiently.

• Strong Excel Skills:

• V-Look ups / Concat / Pivot etc or be proactive in developing these areas

Job Types:
Full-time, Temporary contract

Contract length: 12 months


Salary:
£30,000.00 per year


Benefits:

• Free parking
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location:
One location