Butler - Glasgow, United Kingdom - The Address Glasgow

Description

Vacancy
for Butler/ Front of House Porter

The
Address Glasgow offer 95 stylish bedrooms, a new destination Restaurant and Bar
and Wellness facilities.

This
is a great opportunity to join our fun and enthusiastic Front Office team.

Summary of Duties

You
will be responsible for serving and assisting guests and customers, ensuring
that the highest standard of customer service is always maintained.

·
Greet guests on arrival, assist with luggage and escort guests to
their rooms.

·
Assist the Reception team with checking in arrivals onto the hotel
software system following standards of procedure.

·
Ensure that guest preferences and requirements are communicated to
the relevant departments, updating the hotel software with the necessary
information.

·
Follow through on guest requests ensuring satisfactory completion.

·
Assist with guests' requests and liaise with respective
departments: laundry, wake-up call, lunch/dinner bookings, concierge and any
special requests etc.

·
Assist the Food & Beverage team with breakfast, lunch, dinner
and event service as required, keeping dining areas clean and tidy.

·
Assist the Housekeeping team in cleaning public areas and guest
rooms.

·
Assist with checkout as required in an efficient manner, helping
with luggage transportation arrangements.

·
Arrive promptly on duty as scheduled in a full, clean &
presentable uniform at all times in accordance with company grooming policy.

·
Comply with company regulations regarding, fire, health and
safety, hygiene, customer care and security.

Comply with any other reasonable request from
management

Essential:

·
Interact and communicate with guests and
colleagues in a courteous, friendly and professional manner at all times.

·
Be fully aware of and comply with company
policies and procedures.

·
Be aware of the day's business, both in room
occupancy, special requirements and VIP needs.

·
Be consistently presentable and approachable.

·
Be innovative – develop and implement new
ideas contributing to company success.

·
Protect and promote the image of The Address
Collective.

·
Strive for excellence and always lead by
example.

Desirable:

·
Previous Hotel front of house experience

·
Good IT knowledge

This role
will include long periods of standing and walking and occasional heavy lifting.

Possible of
industrial cleaning equipment and chemicals are involved (full training will
be given)

Adherence
to health and safety procedures and processes at all times.

Key relationships:

Internal:

·
Responsible to the Front of House Manager

·
Liaises and communicates effectively with
Reception, Nights, Housekeeping, F&B, Kitchen, Maintenance.

External:

·
Guests and visitors to the hotel

·
Onsite contractors

·
Couriers

·
Booking agents