Service Review Executive - Liverpool, United Kingdom - Reed Legal
Description
Reed are delighted to be working with one of the UK's leading providers of insurance and legal services who have built a reputation for an ethical approach to their delivery of a variety of fully outsourced claims solutions.
The reason for the Service Review Executive role is to provide service excellence in the handling and management of regulated complaints handling within the business.
Key duties:
- To receive, log and handle complaints in compliance with our policy, procedure, and service standards
- To provide excellent service throughout the complaint handling journey both verbally and written
- Maintain a professional, calm, and objective manner when interacting with any stakeholders.
- Work in collaboration with the legal team to facilitate accurate and transparent complaint handling
- To ensure all system processes are followed end to end for accurate RCA and MI
- To produce management information reports summarising activity and remediation
- Liaise with colleagues in a professional and collaborative manner
Experience:
- A level of legal claims experience and of working in a professional services environment
- Experienced in complaint handling and customer service best practice standards
- Excellent interpersonal and communication skills
- Experience of working in client facing roles with supporting systems and processes
- Ability to work independently and as part of a team.
- minimum 2 days from office )**
Hours: 37 hours Monday
- Thursday 9am 5.30pm | Friday 9am 5pm can be flexible
Benefits -
- Medicash (after 1 month's service)
- Flexible Working (dependant on the role requirements)
- Tunnel tag (Liverpool to Wirral commuters)
- Pension Scheme
- Death in Service
They understand that success as a business depends on the success of their people, and that is why they have established an environmentwhere all their employees feel valued and able to perform at their best.
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