Volunteer and Patient Experience Co-ordinator - London, United Kingdom - Whittington Health NHS Trust

Whittington Health NHS Trust

Verified Company

London, United Kingdom

2 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This post will assist the Volunteer and Patient Experience Officer, and the Patient Experience Project Lead. The successful applicant will be joining a small, dedicated, forward-thinking and innovative team.

To support the Volunteer & Patient Experience Officer and Patient Experience Manager
To support the daily activity of individual Trust volunteers, ensuring their travel and lunch expenses are fulfilled, and that any immediate concerns are resolved or escalated
To support the daytoday management of the volunteers, ensuring that they carry out their duties in accordance with established guidance, procedures, and standards
To develop and form links across the Trust's services, both hospital and community sites, for volunteer allocation and management
To promote the philosophy and model of volunteering within the Trust
To support the Patient Experience Officer to scope the current use of volunteers across the Trust, to identify gaps in provision and develop the potential for new and innovative volunteering opportunities
To coordinate and support with Patient Experience systems, such as IQVIA Connect, as well as help with the gathering of feedback for the Friends and Family Tests (FFT) and the national patient experience survey programme
To lead on supporting with the administration (minute taking, diary management, room booking) of the Patient Experience Group and other patient experience and volunteer service meetings

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.

Nowhere is this more obvious than in the way we look after our staff.

We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of difference in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation and religion or belief.

The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

We think that by doing so, we are better able to treat our patients as well as being a better place to work.

For the role of Volunteer and Patient Experience Coordinator, the main duties include, but are not excluded to, the following:

To lead support towards achieving the outlined targets of NHS England projects, focused on Patient and Carers Experience and Volunteering
To participate (as required by the patient experience manager) in any DHSC, NHS England, Volunteering England, or other voluntary sector national and regional working groups
To support the daily activity of individual Trust volunteers, ensuring their travel and lunch expenses are fulfilled, and that any immediate concerns are resolved or escalated
To support and lead with the allocation and local orientation of volunteers
To support the daytoday management of the volunteers, ensuring that they carry out their duties in accordance with established guidance, procedures, and standards
To develop and form links across the Trust's services, both hospital and community sites, for volunteer allocation and management
To promote the philosophy and model of volunteering within the Trust
To work to achieve the ambitions of the Trust's Volunteer Strategy, and to support Trust staff to be fully engaged with the Volunteer Strategy
To support the Patient Experience Officer to scope the current use of volunteers across the Trust, to identify gaps in provision and develop the potential for new and innovative volunteering opportunities
To travel and, possibly, work between Whittington Health sites
To support the Volunteer & Patient Experience Officer and Patient Experience Manager

with the writing of activity updates for senior meetings

To display effective communication (written and verbal) and leadership with/of volunteers and to develop strong professional relationships with staff colleagues
To coordinate and support with Patient Experience systems, such as IQVIA Connect, as well as help with the gathering of feedback for the Friends and Family Tests (FFT) and the national patient experience survey programme
To take responsibility for the updating and maintenance of the Volunteer and Patient Experience intranet pages, ensuring they are always up to date
To lead on supporting with the administration (minute taking, diary management, room booking) of the Patient Experience Group and other patient experience and volunteer service meetings

Please note that other duties agreed to be a reasonable addition to the specified work above will enter the work planning of the successful applicant.

This will be managed through 1-1 meetings and work planning between the post holder and the line manager.