Technical Support Engineer - London, United Kingdom - Morgan McKinley

Description

Job Description

Workspace Engineer

Location: London, UK

Overview: Join our dynamic team as a Workspace Engineer, reporting to the Head of End User Services within our Digital & Technology division. You'll play a vital role in enhancing workplace experience by resolving IT issues, implementing new solutions, and supporting project work.

Key Responsibilities:

• Provide 3rd line support across multiple technologies, including desktop, unified communications, networking, Citrix, and meeting room technology (AVVC).
• Investigate and resolve incidents and problems, ensuring efficient operation and service excellence.
• Collaborate with IT colleagues and stakeholders to implement project requirements and enhance services.
• Create and maintain knowledge documents, change requests, and processes and procedures.

Core Skills and Knowledge:

• Excellent customer-facing and communication skills.
• In-depth technical knowledge of modern workplace solutions, including M365, email technologies, print solutions, and security processes.
• Experience with Citrix, Azure services, and meeting room technology.
• Ability to manage stakeholders and work independently.
• Technical depth and breadth across multiple areas of IT.

Additional Information:

• This is a 6-month fixed-term contract position, with the potential for extension.
• Pension: 10% non-contributory pension.
• Immediate start date.

Interview Process: The interview process will consist of one stage, with further details to be provided.