Technical Support Engineer - Preston, United Kingdom - Principle

Description

Job Description

The role: Technical Support (Linux / cPanel / Hosting)

Business: Web Hosting

Contract: Permanent, full-time, Mon to Fri fully onsite

Salary: £28k to £31k basic + benefits

Location: Near to Preston, Lancashire

Please note: Due to the location of the businesses data centre; candidates MUST already live within a sensible commutable distance of Preston, Lancashire AND Manchester.

** Candidates requiring relocation / visa sponsorship CANNOT be considered **

Snapshot of the role:

• Assisting clients with level 1 & 2 support requests via email/help desk, telephone in relation to services provided.
• Assessing and responding to alerts from our internal monitoring system.
• Troubleshooting client or server issues, log file analysis, etc.
• Guiding and advising clients on how to independently accomplish requested tasks.
• Carry out job duties in line with company procedures relating to ISO 9001 and ISO 27001.

Required Skills:

• Experience of working in a root Linux environment via command line.
• Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
• Experience with software management in Linux (installing/upgrading RPM's, software compiles).
• Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management

Desirable Skills:

• Experience of cPanel software at a root/command line level.
• Scripting knowledge (PHP, Perl, Bash/Shell, etc).
• Knowledge of TCP/IP, networking, etc.
• Virtualisation experience.

The next step:

Apply today with CV or LinkedIn profile for immediate review. All communications will be treated in the strictest of confidence by Dan at Principle.